Terms and Conditions

We know, nobody enjoys this bit, but they are a necessary evil. Pour yourself a cuppa and have a read.


Your agreement is with your personal trainer, coach or therapist (the “Practitioner”) who delivers your session.


These Terms and Conditions form part of your agreement with the Practitioner. You understand that the Practitioner is self employed and you are entering into a contract with them alone.


Your instructions to commence any personal training or therapy will constitute acceptance of these Terms and Conditions when you will become a client (a “Client” or “you”). You are asked to pay special attention to the provisions related to cancellations. This does not affect your statutory rights.



Practitioner’s Obligations

The Practitioner will use his or her skills and knowledge to design a safe programme of exercise and/or rehabilitation that will take into account your lifestyle, personal goals, fitness levels and medical history.


The Practitioner will provide the coaching, supervision, advice, and support that you will need to achieve your goals. The Practitioner may also provide a number of hands on therapies to support any rehabilitation goals. The Practitioner will only operate within their personal scope of practice. Sessions can last between 15 minutes and 60 minutes (a “Session”).


You understand that the results of any fitness and rehabilitation programme cannot be guaranteed. Your progress depends on your effort and co-operation in and outside of the sessions. In particular you acknowledge that individual results may vary and your Practitioner guarantees no particular result.


All Client information will be kept strictly private and confidential.


Your Obligations

It is understood between you and your Practitioner that both must commit to your training programme 100% in order for you to achieve results.


You are required to arrive on time for each Session so that the Practitioner’s full plan is completed on each visit.


You are required to wear appropriate clothing and footwear.


You are required to complete a Physical Activity Readiness Questionnaire (a “PARQ”) before undertaking your first personal training session.


Your Practitioner may require a letter of ‘medical clearance’ from your GP. Please be aware that your GP may charge for providing this letter.


You understand and agree that it is your responsibility to inform the Practitioner of any conditions or changes to your health, now and on-going, which might affect your ability to exercise safely and with minimal risk of injury.


If your Practitioner requires further medical information from a practitioner, you must provide such details.


You understand that there are inherent risks in participating in a programme of strenuous exercise. If you sustain or claim to sustain any injury while participating in training, you acknowledge that the Practitioner is not responsible, except where the injury was caused by his/her gross negligence or intentional act.


Your Practitioner cannot be held liable in any way for undeclared or unknown medical conditions.


Cancellation and Refunds

12 hours notice of cancellation or postponement is required for all appointments. Notice of less than 12 hours will incur full payment of the full Session fee.


Once purchased, your Sessions are non-refundable and only transferable to a different Session booking (subject to the cancellation policy referred to above).


Lateness Policy

If the client is late the Session cannot be extended and will end at the appointed time.


If the Practitioner is late additional time will be added to the Session or to subsequent Sessions.


Health and Safety

Your Practitioner has completed and holds a current certificate for emergency first aid at work approved by the Health and Safety Executive.


Your Practitioner has £5 million public liability insurance cover.


If your Practitioner conducts the Sessions on your premises you are responsible for providing a safe exercise environment.



You understand that in the unlikely event of your Practitioner being unable to continue your training and/or rehabilitation, for any reason, you can request a full refund from your Practitioner for any unfulfilled Sessions.


The Practitioner has the right to change these Terms and Conditions, for example, to be able to offer new services or as required by law. The Practitioner will notify you of any change. When such a change(s) is made, if dissatisfied you can cancel this agreement once you have made any payments already due to the Practitioner.


You are responsible for keeping all your contact information and marketing preferences up to date with the Practitioner. In order to comply with the Data Protection Act 1998, the Practitioner will only do what you ask him/her to do, or what you have given him/her permission to do with any personal or sensitive information held about you.


Your training may be filmed or pictures taken for marketing purposes. Your participation in a Session means you consent to photography, filming and sound recording which may include you as a Client and its use in commercial distribution without payment or copyright.


This agreement is governed by the laws of England and Wales and is subject to the jurisdiction of the English courts.


For more Information

Scott Hills MSc PES HFS AAI
Managing Partner & Personal Trainer
07736 277131

Hills Physical Developments Ltd.
HPD HQ, Unit D, Ver House, 55 London Road, Markyate, AL3 8JP
01582 842988
Twitter: @HillsPD
Facebook: /HillsPD

Company registered in England & Wales
Company Number: 8810553
Registered Office: Astons Accountants, 19-21 Manor Road, Caddington, LU1 4EE

Get in touch with us:

If you have any queries or wish to make an appointment, please contact us today.

01582 842988


Print | Sitemap
© Hills Physical Developments